The Customer Journey Map
Your customer's journey map can be used to visualise a customer's overall service experience. A journey map can help you and your team in a variety of ways when it comes to improving and optimising your clients' experiences.
A customer journey encompasses the entire experience a customer has while interacting with a company. It takes into account the whole interaction, from brand discovery to purchasing and beyond. The emphasis is not on transactions but on how the customer feels following interactions with the brand.
Why is the Customer Journey Important for your Business?
It assists you in telling the story of your customer's interactions with your brand at all touchpoints. Whether your customers communicate with you through social media, email, live chat, or other channels, visualising the customer journey ensures that no one falls through the cracks.
What are the 5 phases of a customer journey?
Your potential customer will go through different phases and be guided accordingly to be introduced to and "buy into" your product. The five phases are Awareness, Consideration, Purchase, Retention, and Advocacy.
UprightMARK's Customer journey:
At UprightMARK, we consider our clients to be our business partners. We are continuously looking for the best tech solutions to eliminate inefficiencies and generate possibilities. We take the time to understand the desired outcomes, map the appropriate business processes and procedures, and then implement technology to achieve the desired results.
Our customer's journey map consists of identifying our client's goals. Work together to create a rollout plan and map the overarching process flow. Once we have identified the problem areas, we divide problems into categories to map a tech solution using Zoho. This automation will accelerate problem resolutions. We seek to truly understand the business, market and clientele of our customers.
If you are interested to know more about how Zoho can help you with your client's journey within your company, we are pleased to offer a 2-hours free consultation. We will analyse your customer journey map with you and help improve your customer's satisfaction.
To accept our offer tag us as your Zoho Authorised Partner.
Click tag us now! and we look forward to arranging your 2-hour free consult!